Ranked 1st out of 10 IRA Custodians
455 total reviews
About Madison Trust Company
Madison Trust is a boutique trust company whose exclusive focus is Self-Directed IRAs. They make it easy for their clients to invest their retirement money into alternative assets. They place a special emphasis on working with startups, fund managers, & investment advisors.
Daniel Gleich – President
Mervyn Klein – CEO
Value of assets held
Over 1.5 billion
Number of clients
Madison Trust was not the first company founded by its partner team. Rather it grew organically from a previous collaboration – Broad Financial. Broad was created in 2009 by Daniel Gleich and Mervyn Klein, and served as an IRA LLC facilitation firm. The company then completed its management team with the hiring of Brian Finkelstein, a 25 year veteran of the global financial market. Broad’s main objective was to give investors the freedom to put retirement funds in the assets of their choice.
Broad initially used a third-party custodian to house clients’ self directed IRAs, but the situation quickly became untenable. Broad had built a reputation based on client support and their chosen custodian did not provide service on the requisite level. This led Broad Financial to create Madison Trust. The idea of Madison was to provide a continuum of service that encompassed the entire self directed IRA life cycle. The hallmark of this service would be live client support. Every caller to Madison would be able to speak to a live informed Specialist.
Madison Trust has steadily grown since its inception, and it would appear that its “client first” philosophy is working. The company consistently ranks as the industry leader in customer satisfaction.
Madison Trust offers all the standard services that are offered by Self Directed IRA Custodians. These include:
- Online account access
- Existing IRA fund transfer
- Investment processing
- Account maintenance
- Quarterly statements
- IRS tax reporting
Comparison Calculator – Madison Trust offers a specialized Comparison Calculator that offers unbiased listings of the top eight Self Directed Custodians. The listings are based on an amalgamation of third party review websites including Google, BBB, Yelp, and Facebook. The Calculator also allows users to input the expected dollar value of the retirement account and then it will display fees for the listed Custodians. You can access the Calculator here.
Fundraising Toolbox – This is a free resource formulated for Investment Sponsors. The toolbox gives Sponsors the tools needed to educate investors on the topic of Self Directed IRAs. The Self Directed platform allows Sponsors to access variant sources of capital, while giving investors greater flexibility and diversification.
Elements of the Fundraising Toolbox include:
- Employee training
- Digital collateral
- Event participation
Live Call Support – Madison offers live support on every call. This is a departure from the standard industry practice. Most companies offer automated voice prompts, call queues, or outsourced call centers. In accordance with its “client first” philosophy, Madison has every call answered by a live CISP trained Specialist.
Process and Timeframe
- Standard processing time to establish a new account is between 3-4 weeks.
- That time can vary based on the firm that the funds are currently residing with.
- Transferring via wire (instead of a check) can significantly speed up the process. This is because a wire does not involve check clearing time or mail time.
- Standard processing for forms and transactions is 4 business days.
- For a small fee, the processing can be expedited to 2 business days.
- Forms received after 1 PM are considered next business day.
- Non-bank checks will be held for 7 business days.
- Bank checks will be held for 5 business days.
- Incoming wires are available the next business day.
Madison Trust Company
401 East 8th Street • Suite 200
Sioux Falls, SD 57103
Madison Administration Company
One Paragon Drive • Suite 275
Montvale, NJ 07645
Phone: (800) 721-4900
Monday – Thursday: 9:30AM – 5:30PM EST
Friday: 10:00AM – 4:00PM EST